When you purchase software from Digital Instinct you are able to design a method of support that suits you. At the time of purchase you can negotiate a support contract. Digital Instinct offers support in a number of ways. Some of these are:

• User training;
• Management consultancy;
• Telephone and email assistance;
• Downloads - Manuals, Training Guides, software updates, service packs and patches; and
• Product upgrades.

After-sales service and support is important to us. We want you to be happy with the software, so if you think you may require assistance with a difficulty or just need some encouragement and a point in the right direction we can provide a level of support for you.

We have staff on hand who respond to customer enquiries on a day to day basis. Contact our support team can be made via our Support Enquiry form (Email) or Telephone during office hours. Support is available 9am - 5pm (local time) on normal business days.

When contacting Digital Instinct with an issue, please be as specific as possible when describing it. Here are some suggestions of what to include when contacting Digital Instinct:

• a description of what you were trying to do at the time
• any steps needed to reproduce the problem
• any error messages, writen exactly as they appear
• any additional information that maybe relevant

If you are currently using one of our products and have questions or issues that are not covered in the help files or manuals, please fill out and submit the Support Enquiry form for one of our support staff to contact you. We will respond via email as soon as possible. To speed up this process we need as much information as you can give us, to try and duplicate the problem so please be as specific as possible when describing the problem.

We make every attempt to provide specialised products that you won't need help with but we recognise that it's impossible to cover all possible situations.

Alternatively you will find other contact details at the Contact Us page.

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